Contents - User Id/Password Help Print

I don't remember either my User Id or my password View All User Id/Password Help

If you have a User Id and password but do not remember them:

  1. First retrieve your User Id by clicking the Forgot User Id link.
  2. Once you have retrieved your User Id, click on the Reset Password link and enter your User ID, and select your preferred Contact Method from the dropdown. Enter in your phone number or email address and click Send Code Now.
  3. If the values you entered match what is in our system a validation code will be sent to you using the method you selected.
  4. Enter that in the Validation Code field. You will then be prompted to create a new password.

if you continue to have issues, please call CTSLink Customer Service.

Toll Free: 866-846-4526
Available Monday through Friday 8:00AM to 6:00PM Eastern Time

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